Press Release

19/06/2018
Hang Lung Wins Eight Honors at International Customer Relationship Excellence Awards
(Hong Kong, June 19, 2018) For the sixth year running, Hang Lung Properties has been showered with accolades at the Asia Pacific Customer Service Consortium’s (APCSC’s) International Customer Relationship Excellence (CRE) Awards. This year, Hang Lung won eight awards in the category of Property Management. The awards reaffirm the success of Hang Lung’s holistic human resource management strategy and further recognize Hang Lung’s corporate culture of pursuing excellent service and striving to become the Employer of Choice in the market.

Ms. Janet Poon, General Manager – Human Resources of Hang Lung Properties, said, “The pursuit of excellent service is integral to Hang Lung’s corporate culture. We hold our employees to the highest standards, and we formulate appropriate measures and strategies for all facets of employees’ life. These range from recruitment, training and development to remuneration and recognition, and also employees’ physical and mental well-being. We strongly believe that bringing employees together is the best way to keep the Company moving forward.”

Hang Lung currently employs more than 4,500 employees in Hong Kong and mainland China. The Company has always adhered to its philosophy “We Do It Right”, employing advanced and comprehensive management strategies and attracting the best and brightest available on the market. Academy 66, Hang Lung’s training and development arm, continuously develops new initiatives to keep pace with the market and enhance employees’ professional knowledge and capabilities. These measures, taken in conjunction with the Company’s competitive remuneration and benefits packages, are designed to promote a healthy work-life balance for employees. The initiatives include an online learning platform to facilitate employees’ self-learning; the Emerald Award program to recognize the contributions of frontline staff and promote them as models for their peers; and a wide variety of employee care programs such as the Hang Lung Social Club and the Employee Welfare Program.

In addition, Academy 66 has been recognized as a Level III Strategic Business Unit, the highest classification, in the Customer Service Quality Standard (CSQS) for the third straight year. The CSQS was jointly developed by the APCSC and researchers from the University of Hong Kong with the goal of establishing a standard of excellent service for businesses.

The eight awards that Hang Lung won are: “Corporate Employer of the Year”, “Best Social Media Program of the Year”, “Best Use of Knowledge Management of the Year”, “Best Use of Technology of the Year”, “Corporate Social Responsibility Leadership of the Year”, “Customer Satisfaction Quality System of the Year”, “Employee Engagement Program of the Year”, and “People Development Program of the Year”.

The annual CRE Awards were launched by the APCSC in 2002 with the purpose of recognizing outstanding performances in customer relations, so that the best businesses can share their experience with others to ensure excellent customer service across various sectors.
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    Hang Lung Properties’ General Manager – Human Resources Ms. Janet Poon (center) and the team receive eight awards at the 2017 International Customer Relationship Excellence Awards.

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