| Stakeholder | Engagement Programs |
Employees  | - Formulate staff well-being programs with a bottom-up approach through the Hang Lung Social Club Committee.
- Collect opinions on staff well-being programs through company-wide survey to develop related activities accordingly.
- Provide latest corporate information to staff in Hong Kong and the Mainland through the monthly internal newsletter Connections, which also serves as platform for employees' sharing and feedback.
- Evaluate feedback on training workshops to meet staff's needs for continuous growth and development.
- Ensure open communication with direct access for employees to supervisor or higher levels of management as enshrined in the internal Code of Conduct.
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Investors and Shareholders  | - Maintain open and regular communication channels with shareholders, including through circulars, interim and annual reports, press releases, announcements and notices of meetings.
- Meet shareholders during annual general meetings.
- Maintain a constant dialogue with institutional investors and financial analysts through analyst briefings, investor meetings and overseas non-deal roadshows.
- Actively respond to investors' enquiries.
- Provide a wide range of up-to-date investor information via corporate website.
- Send Investor News to investment community with latest corporate updates.
- Attend investor conferences and forums.
- Arrange property visits for the investment community.
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Customers and Tenants  | - Provide latest circulars online through our "Tenants Log-on" Platform System, the first of its kind in Hong Kong.
- Ensure efficient and effective communications between buyers and property management company when handing units over.
- Locate easy-to-access customer desks in properties.
- Hold regular meetings between senior management and tenants.
- Organize special recreational events in residential properties.
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Business Partners  | - Communicate industry perspectives, action plans, targets and expectations on environmental issues to government as patron member of Climate Change Business Forum (CCBF).
- Communicate with other property developers on industrial issues through the Real Estate Developers' Association (REDA).
- Attend meetings with CCBF and REDA.
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Government  | - Issue timely notices to relevant government bodies where necessary.
- Present property developers' perspective on regulations, guidelines and practices as member of REDA.
- Maintain dialogue with provincial, municipal, district and special administrative region governments to enhance understanding of local regulations.
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Contractors, Consultants and Suppliers  | - Communicate proactively with suppliers and contractors on our operational and environmental requirements, e.g. guidelines on purchase and use of timber-related products, recyclable products, minimal packaging and waste production, energy-efficient equipment, compliance with relevant regulations under Company's Central Environmental Purchasing Policy.
- Ensure contracts are clearly prepared and well communicated to suppliers and contractors to avoid possible confusion or dispute.
- Foster good working relationship with reputable, competent suppliers and contractors.
- Attend and hold regular progress meetings with internal customers, suppliers, consultants and contractors.
- Keep an ongoing dialogue with suppliers and contractors; attend relevant seminars to gain up-to-date industry information.
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The Community and Non-governmental Organizations (NGOs)  | - Communicate closely with the community and community organizations in design, execution and evaluation of projects through meetings, surveys, etc.
- Organize and participate in community events through corporate volunteer program.
- Meet with NGOs regularly to discuss latest corporate social responsibility (CSR) developments to shape the Company's CSR programs on an ongoing basis.
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Media  | - Maintain proactive media program through press releases, notices, announcements and other collaterals.
- Arrange meetings, formal briefings and media interviews for results announcements, annual general meetings, etc. to facilitate two-way communications with the media.
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