Career Opportunities

Assistant Manager - Customer Innovation

Department: Customer Franchise
Reference No.: GALA_CFD_A1-II/0922

  • Manage digital platforms and implement new initiatives for Hong Kong and Mainland China shopping malls to engage and understand customers
  • Understand requirements and collect feedback from regional teams to improve existing processes and solve business problems
  • Prepare detailed flow chart and product requirement spec for internal teams or vendors to build the solution for our business use cases
  • Stay close to and explore latest technologies applicable to retail industry that can increase customer engagement and loyalty, and implement POC in our malls
  • Manage vendors to design and develop user friendly digital solutions including mobile apps, WeChat, websites, and digital directories etc in order to provide top of the class services and customer experiences
  • Manage multiple projects and deliver results within schedule
  • Communicate with stakeholders across departments to manage project timeline and resources
  • Own the end to end customer experience from online to offline and design solutions that can create synergy across all malls and Hang Lung branded experience

  • Bachelor degree holder in Computer Science, Engineering, e-Commerce, IT or related Business Administration discipline
  • At least 4 years of concrete experiences in web / mobile app project management. Experiences in Salesforce / CRM / loyalty program is a plus
  • Proactive, open minded and good team player
  • Able to multitask and handle multiple projects within tight schedule
  • Ability to meet travel requirements to the Mainland China
  • With strategic thinking and presentation skills to articulate ideas from concept into concrete action plans
  • Excellent communication and interpersonal skills with staff from all levels
  • Proficiency in written and spoken English, Mandarin and Cantonese

We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please submit your application and detailed resume to Human Resources Department via e-mail to
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes within the Hang Lung Group of companies. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their information will be destroyed within 12 months of receipt.

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