Career Opportunities

Senior Officer – CRM

Department: Customer Franchise
Reference No.: GALA_CFD_A2/0722

  • Representing Group CRM team, to lead and coordinate with Mainland local CRM operations on program planning, execution, performance analysis and sharing of best practices
  • To coordinate with internal departments, vendors and local teams on CRM system-related tasks, e.g. UAT for new functions, tools development and enhancement projects for continuous improvement of customer experience, segmentation model and automation setting
  • To help generate performance reports and devise plans with local team on reaching annual KPIs
  • To provide guidance and evaluation on tenant partnership, reward sourcing and program materials preparation
  • To define and implement member engagement & communication strategy in collaboration with local CRM team
  • To setup CRM standard of procedures with regular updates
  • To perform ad-hoc tasks as assigned

  • Bachelor degree in business administration/ management/ marketing or related discipline
  • 4 years relevant CRM experience
  • Knowledge in CRM and/or campaign management system (e.g.: Salesforce, Microsoft Dynamic) preferable
  • Experience in mainland Chinese consumer market desirable
  • Strong organization with excellent interpersonal and presentation skill
  • Excellent communication skills in English and Chinese, both written and spoken
  • Creative and strong work ethics; an initiator rather than a follower
  • Able to work independently, an energetic, cheerful and sensible team player with self-motivation and positive work attitude
  • Able to work in a fast-paced environment

We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please submit your application and detailed resume to Human Resources Department via e-mail to
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes within the Hang Lung Group of companies. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their information will be destroyed within 12 months of receipt. 

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