Career Opportunities

Senior Manager - Customer Innovation

Department: Customer Franchise
Reference No.: GALA_CFD_E4-II/0522

  • Manage and internalize data-led operations by assisting user departments in using company data platform
  • Design and develop work plan / methodology that makes use of different analytic approaches to derive customer insights, deduce business solutions and provide actionable recommendations
  • Formulate strategy in data-mining and perform data-modelling to explore new insights
  • Assess the current state of business to identify and recommend improvements, verify and validate the resulting requirements, and determine analytical- business decisions/ solutions
  • Evaluate information from multiple sources, reconcile conflicts, decompose from high-level to details (analysis), and abstract up from low-level to general concepts (synthesis)
  • Work with other stakeholders to convert insights into actions for different business aspects
  • Staying up-to-date on the top-notch process and system enhancement to automate and modernize processes

  • Minimum 8 years in business analytics related experience
  • Strong business and marketing acumen is a MUST
  • Experience working with large volume data, including mining, segmentation or decision support services
  • Capable of solving problems by using data and converting data into actions
  • Solid exposure on whole data analytics process including build up use case, data massage and provide business recommendation to the end users
  • Familiar in mastering BI tools such as Tableau or programming language such as Python etc.
  • Good communication and presentation skills with the ability to explain complex data findings in clearly and concisely
  • Possess exceptional attention to details, initiative and able to deliver accurate, relevant and insightful results
  • Proactive, open minded, good team player
  • Ability to meet travel requirements to the Mainland China
  • Good communication skill with staff at all levels, interpersonal and talent inventories in problem solving are vital
  • Proficiency in written and spoken English, Mandarin and Cantonese


We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please submit your application and detailed resume to Human Resources Department via e-mail to
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes within the Hang Lung Group of companies. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their information will be destroyed within 12 months of receipt.

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