Career Opportunities

Senior Manager – Customer Innovation

Department: Customer Franchise
Reference No.: GALA_CFD_E4-II/0921

  • Provide strategic inputs on defining the overall digital vision, and lead projects for the implementation of the digital strategies
  • Guided by the agreed model for transformation, develop and plan the digital initiatives with appropriate frameworks, methods and best practices from solution sourcing to delivery
  • Collect and consolidate user needs to provide meaningful perspectives that can support and facilitate the stakeholder engagement process to obtain buy-in on project deliverables and required resources
  • Manage both internal and external stakeholders in project teams to inform the development of the latest business directions and digital initiatives; effectively monitor and control the progress of projects to ensure efficient and thorough delivery within the given timeline and resources
  • Communicate and support end users in Mainland China and Hong Kong to ensure smooth operation; provide adequate guidelines for the use of platform and assist in providing better customer experiences
  • Ensure issues are logged and assembled for prioritization, resolution and follow-up
  • Develop systems to track the transformation progress and effectiveness of digital initiatives for management reporting 
  • Partner with technical teams and external vendors to ensure project deliverables can be delivered as agreed
  • Stay abreast of the latest business strategy, technology trends, market intelligence and the evolution of mall and property management products; identify key digital opportunities

  • Degree holder with minimum 8 years of relevant experience
  • Experience in leading and delivering business transformation projects in consultancy firms or sizeable organisations, with solid understanding of the latest trends of digital technologies and concepts
  • Strong commercial acumen and interpersonal skills; culturally sensitive; able to influence others, internally and externally, for positive results
  • Highly efficient in organisational multi-tasking with strong project management skills
  • Highly resourceful, able to work independently and under pressure
  • Excellent presentation and communication skills in English and Chinese (Cantonese and Mandarin), both verbal and written
  • Experience with SaaS platforms / products, preferable Salesforce Service Cloud and Marketing Cloud, Dynamics CRM, WECHAT
  • Strong candidates with less experience would be considered for Manager position
  • Experience in development and operation of mobile APP, website, loyalty program and other in-mall customer touch point

We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please submit your application and detailed resume to Human Resources Department via e-mail to
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes within the Hang Lung Group of companies. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their information will be destroyed within 12 months of receipt. 

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