We are pleased to announce that we have clinched several honors in the Property Management category at the International Customer Relationship Excellence (CRE) Awards organized by the Asia Pacific Customer Service Consortium (APCSC) for the fifth consecutive year. We were the proud recipient of awards for “Corporate Employer of the Year”, “People Development Program of the Year”, “Employee Engagement Program of the Year”, “Best Use of Knowledge Management of the Year”, “Best Use of Technology of the Year”, and “Corporate Social Responsibility Leadership of the Year”, reaffirming our efforts in implementing the strategy of “Total Employee Journey” in recruitment, talent development and human resources management, which have successfully built our stellar reputation as an “Employer of Choice”.
 
Building and managing world-class commercial complexes in Hong Kong and on the Mainland, we place customer service and marketing at the core of our business. In addition to our commitment to upholding the We Do It Right business philosophy, our team of outstanding talent is indispensable in delivering on our goals for excellence.
 
We view our employees as assets and have consistently invested in training and development channels to provide pathways for our staff to explore their potential. We have launched comprehensive staff engagement initiatives to ensure employees’ wellness and to provide them with a safe and comfortable working environment and provided training programs in various professional areas, helping staff to build their knowledge and skills. Beginning in 2014, we launched the Emerald Award to recognize frontline staff who have embodied our bold commitment to customer service excellence, while encouraging the whole team to scale new heights. We have also launched our own e-learning platform in 2015 which include courses such as Orientation, IT Security, and Crisis Management, empowering employees to engage in self-directed online learning according to their own pace and schedule.
 
In addition, Academy 66 has achieved the Customer Service Quality Standard (CSQS) certification as a Level III Strategic Business Unit for two consecutive years, which is the highest accreditation of the CSQS. The CSQS was developed by the APCSC together with research members from The University of Hong Kong to establish a set of best practices for the industry.
 
Since its launch by the APCSC in 2002, the annual CRE Awards have recognized organizations, teams, and individuals who have demonstrated commitment to customer relationship excellence in different sectors, while at the same time emphasizing the service industry as an important platform in the Asia-Pacific region for industry leaders and professionals to share best practices.