Spotlight on Customer-centricity at Hang Lung Retail Service Award

Corporate Update | Mar 1, 2019

From the Emerald Award to the Retail Service Award, Hang Lung puts customer-centricity at the heart of everything it does as it recognizes outstanding staff in various positions for the best approach to customer service and enhancing brand experience.

Building on the success of the inaugural event last year, the 2018 Hang Lung Retail Service Award presentation ceremony was held on February 28, 2019 (Thursday) at The Lounge at Plaza 66 in Shanghai. A total of 20 Individual Excellence Awards and six Corporate Excellence Awards were presented in recognition of the outstanding efforts of tenants and their staff in their provision of superb service, and as part of Hang Lung’s desire to foster the Go The Extra Mile spirit of customer-centric service among its tenants.

Executive Director Mr. Norman Chan said “Facing the increasingly competitive retail service market, we hope to join hands with our tenants to bring the Hang Lung-branded experience to life in every detail, and to present a high quality and individualized shopping experience to our customers. The establishment of the Retail Service Award honors staff with exceptional accomplishments in service delivery, which elevates the customer experience.”

Also attending the award presentation ceremony were Directors – Leasing and Management Mr. Derek Pang and Mr. Joseph To, General Manager of Plaza 66 Ms. Vera Wu and General Manager of Grand Gateway 66 Mr. Rico Yip, as well as mall tenants and their guests, to cheer for the outstanding winners.

Since the inception of the award, it has been well received among tenants with strong support and proactive participation. The judging panel, consisting of Hang Lung executive members, evaluated the list of final winners based on customer satisfaction, problem solving and innovative thinking, initiative and sense of responsibility.

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